Welcome to TrueHumsafar.com, a Muslim matrimony directory committed to helping brothers and sisters find their life partners in a halal and safe way. Please read this Refund & Cancellation Policy carefully before purchasing any subscription or paid service. By making a payment on our platform, you agree to the terms below.

1. Strict No-Refund Policy

1. All payments made on TrueHumsafar.com are final and non-refundable.

2. Once you purchase a subscription, package, or paid service, no refund, return, or adjustment will be provided, regardless of your usage, satisfaction, or results.

3. We do not guarantee that you will find a match, receive responses, or achieve your matrimonial goals. Our responsibility is limited to providing a platform to connect profiles.

2. No Refund in the Following Situations

You are not eligible for a refund in cases including (but not limited to):

1. You did not find a match or receive desired responses.

2. You did not use the services during your subscription period.

3. You deleted your profile before your subscription expired.

4. You were not satisfied with profile suggestions or matches.

5. You changed your mind after payment.

6. You purchased the wrong plan or duplicate plan.

7. You faced issues due to incorrect information provided by you.

8. Your profile was removed for violating Terms & Conditions or Islamic guidelines

3. Cancellation of Subscription

1. You may cancel auto-renewal of your subscription at any time from your account or by contacting support.

2. Cancellation will only stop future payments. It will not refund the current subscription fee.

3. Your subscription will remain active until the end of the paid period.

4. Profile Deactivation or Deletion

1. If you choose to deactivate or delete your account, your paid plan will remain active until expiry but no refund will be issued.

2. Once deleted, your profile and access to services cannot be restored.

5. Profile Suspension by TrueHumsafar.com

1. If we suspend or terminate your profile due to:

   1. Fake or misleading information,

   2. Multiple profiles,

   3. Harassment or abusive behavior,

   4. Activities against Islamic values,

   5. Misuse of the platform,

   6. You will lose access to all services without any refund or credit.

6. No Trial or Partial Refunds

1. We do not offer trial accounts.

2. Partial refunds for unused days or unused services are not provided.

7. Technical Errors & Payments

1. In rare cases of duplicate transactions or failed payment success messages, you must contact us immediately at contact@truehumsafar.com with proof.

2. Verified duplicate charges will be adjusted or refunded within 7–10 business days.

3. Except for such genuine technical issues, no other refunds will be entertained.

8. Discretionary Exception

1. Any refund provided beyond this policy will be solely at the discretion of TrueHumsafar.com management, and such decisions will be final and binding.

9. Acceptance of Policy

By purchasing a subscription or paid service on TrueHumsafar.com, you acknowledge that you have:

1. Read and understood this Refund & Cancellation Policy.

2. Accepted that all fees are non-refundable under all circumstances.

3. Agreed that subscription charges are for access to services, not for guaranteed results.

10. Contact Us

For support or payment-related queries, please write to us at:

1. contact@truehumsafar.com
2. www.truehumsafar.com